The terms that govern your use of this site and our services.
Please read these terms carefully. By using the Vault Metal website, you agree to be bound by them.
Effective Date: May 9, 2026
Last Updated: Aug 14, 2026
By entering, using, or connecting to the Vault Metal LLC (“Vault Metal,” “we,” “us,” or “our”) website, you acknowledge that you have read, understand, and agree to be bound by the terms and conditions set forth below (the “Terms”). If you do not agree to these Terms, you may not use this website.
Vault Metal is a retailer providing precious metals to customers individually and through self-directed precious-metals IRA accounts. Vault Metal’s services and products are for investment purposes only. By using the website, you acknowledge that you understand Vault Metal’s role and position.
Vault Metal does not provide trading, investment, legal, or tax advice. The website is a retail platform that enables customers to purchase and sell precious metals. Anything provided on Vault Metal’s website is for informational purposes only and should not be construed as trading advice, investment advice, legal advice, or tax advice.
Vault Metal LLC is a precious metals retailer. Vault Metal is NOT a registered investment adviser, broker-dealer, or commodity trading adviser under federal or state securities laws, and does not act as an investment advice fiduciary within the meaning of the Employee Retirement Income Security Act (ERISA) or the Internal Revenue Code. Vault Metal’s specialists are sales representatives, not licensed financial advisers, and are not subject to any fiduciary duty to act in your best interest. Nothing on this website constitutes a recommendation to roll over, transfer, or otherwise modify any retirement account. The decision to roll over retirement funds is significant and may have tax consequences. Consult your own qualified tax, legal, and financial advisers before making any rollover or investment decision.
The copyright in all material provided on Vault Metal’s website and in its published materials is held by Vault Metal or by the original creator of the material. No part of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means without the prior written permission of Vault Metal or the applicable copyright owner.
Permission is granted to display, copy, distribute, and download materials from this site for personal, non-commercial use only, provided you do not modify the materials and retain all copyright and proprietary notices. This permission terminates automatically if you breach any of these Terms.
The statements made on this website are opinions of Vault Metal. Past performance is not necessarily indicative of future results. Precious metals carry risk, and investing in precious metals — directly or through an IRA — is not suitable for all individuals.
Precious metals and coins may appreciate, depreciate, or remain unchanged depending on a variety of factors. Vault Metal cannot guarantee and makes no representation that any metals purchased will appreciate or produce a profit above and beyond the markup, premiums, or commissions charged. The decision to buy or sell precious metals is the customer’s alone and should be made subject to the customer’s own research and investment objectives.
Pricing Claims Disclosure: References to ‘industry-leading prices,’ ‘best pricing,’ or ‘price comparisons’ on Vault Metal’s website are based on periodic comparisons of publicly available dealer pricing and are not guaranteed to reflect current market conditions at any given moment. Actual pricing is subject to daily spot price fluctuations, premiums, bid-ask spreads, and dealer markups. Customers are encouraged to conduct their own price comparisons before purchasing. ‘Free storage’ promotions are subject to the terms of the applicable account or promotional agreement and may be limited in duration or scope; custodial and depository fees may apply. See the applicable account agreement for complete terms.
SEE OUR FULL RISK DISCLOSURES at https://vaultmetal.com/risk-disclosures/ for a complete description of the risks associated with purchasing precious metals.
Vault Metal may offer content from third parties on the website, including investment information and historical performance data (“TPI Data”). Vault Metal grants you a limited, non-exclusive, revocable license to access TPI Data for personal use only. You may not publish, retransmit, or reproduce TPI Data in any commercial context. Vault Metal does not guarantee the availability, accuracy, or timeliness of any TPI Data.
Vault Metal uses third-party data service providers to supply precious-metals price quotes. Unless otherwise indicated, quotes may be delayed by at least 15 minutes. Quotes are provided for informational purposes only. Prior to executing any transaction, verify current pricing directly with a Vault Metal specialist. Neither Vault Metal nor its data providers make any express or implied warranties regarding the accuracy of quote data.
If you decide to purchase precious metals from Vault Metal, no refunds, no exchanges, and no returns are permitted except as specified in the applicable account or transaction agreement. All sales are final.
If, in rare circumstances and at Vault Metal’s sole discretion, a return is authorized, you must first obtain a Return Merchandise Authorization (RMA) number from Vault Metal. Any return sent without a valid RMA will be rejected and returned to you at your expense. All shipping charges are your responsibility.
This site may contain links to third-party websites and advertisers. Vault Metal is not responsible for the content, quality, or accuracy of any information provided by any third party. You are solely responsible for any action you take based on third-party information.
These Terms and any services provided by Vault Metal shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws provisions. The provisions of the United Nations Convention on the International Sale of Goods are excluded and shall not apply.
Subject to Section 9 (Binding Arbitration), you irrevocably consent to the exclusive jurisdiction of the state and federal courts located within the City of Los Angeles, Los Angeles County, California for any claims or disputes not subject to arbitration.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Binding Arbitration. Except as set forth below, any dispute, claim, or controversy arising out of or relating to these Terms, the breach or validity thereof, or your purchase or use of Vault Metal’s products or services shall be determined by binding arbitration before one arbitrator. The arbitration shall be conducted in Los Angeles, California under the Commercial Arbitration Rules of the American Arbitration Association (AAA). Judgment on the award rendered may be entered in any court of competent jurisdiction.
Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement or misappropriation of intellectual property rights. Claims within the jurisdictional limit of California small claims court may be brought in small claims court in Los Angeles County.
Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. NEITHER PARTY WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION OR REPRESENTATIVE ACTION.
Opt-Out. You may opt out of the binding arbitration and class action waiver provisions by sending written notice to Vault Metal LLC, 108 Standard Street, El Segundo, CA 90245, Attn: Legal, within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear opt-out statement. If you opt out, disputes must be resolved in the courts specified in Section 8.
THE SITES AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. VAULT METAL DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VAULT METAL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, ANY PURCHASE OF PRECIOUS METALS, OR ANY IRA-RELATED SERVICES, EVEN IF VAULT METAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL VAULT METAL’S AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO VAULT METAL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, VAULT METAL’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree not to hold Vault Metal responsible in any way for any monetary or non-monetary damages or losses resulting from the use of any information, materials, services, or products offered by Vault Metal. You are responsible for your own research and investment actions. No guarantee is made that any information, analysis, or technique offered by Vault Metal will be profitable or will not result in losses.
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties for any purpose.
Vault Metal LLC SMS Customer Care & Sales Program. By opting in, you agree to receive text messages from Vault Metal LLC, which may be sent using an automatic telephone dialing system (ATDS) or prerecorded voice technology, and may include customer-support responses, sales-representative communications, quote follow-ups, contract reminders, and informational messages. Consent to receive text messages is not a condition of any purchase. Message frequency varies. To opt out at any time, reply STOP — you will receive a confirmation and no further messages. For help, reply HELP or contact us at info@vaultmetal.com or 877-330-3228. Message and data rates may apply. Your use of this SMS service is also subject to our Privacy Policy at https://vaultmetal.com/privacy-policy/.
You agree to defend, indemnify, and hold harmless Vault Metal and its officers, directors, employees, agents, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the website; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any claim that your conduct or content caused damage to a third party.
Vault Metal is committed to making its website accessible to persons with disabilities. We strive to conform with Level AA of the W3C Web Content Accessibility Guidelines 2.1 (WCAG 2.1) and to comply with the California Unruh Civil Rights Act (Cal. Civ. Code § 51). If you experience difficulty accessing the website, please contact us at info@vaultmetal.com or 877-330-3228 so that we may assist you through an accessible alternative.
These Terms, together with the Privacy Policy and any applicable account or transaction agreement, constitute the entire agreement between you and Vault Metal regarding your use of the website and supersede all prior agreements and understandings.
Each provision of these Terms is severable. The invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision.
Failure to exercise any right under these Terms does not constitute a waiver of such right unless expressly agreed in writing.
Any costs and expenses incurred by Vault Metal (including reasonable attorneys’ fees) in enforcing its rights under these Terms shall be paid by you if Vault Metal prevails.
Vault Metal reserves the right to modify these Terms at any time. Modified Terms will be effective upon posting. Your continued use of the website following posting constitutes acceptance of the modified Terms.
108 Standard Street, El Segundo, CA 90245
Phone: 877-330-3228
Email: info@vaultmetal.com
Website: www.vaultmetal.com
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